Urgent advice and care

Not sure where to turn?

Ill or injured, but not life threatening? Not sure where to turn? Then Click or Call First:

• If you have an illness that won’t go away after self-care or advice from the pharmacy (see pharmacy info below) – Click or Call your GP surgery. Use their website, the NHS app or phone them (see GP surgery services and GHAC info below).
• If it’s urgent and your GP surgery is closed, call NHS 111 and they will make sure you get the care you need.
• If you think you may need A&E or to get the right care 24/7, Click 111.nhs.uk or Call 111.
• The 111 phone service can book you into local NHS services if needed including GP surgeries, Community Minor Injury and Illness Units (see CMIIU info below) or A&E where appropriate.
• The local ASAP Glos NHS website and app (download from Apple or Google Play stores) also offers information on self-care, local services and when to use them.

Community pharmacy

Your local pharmacy is a great first port of call for advice on minor health issues and medicines. Many pharmacies have extended hours and no appointment is needed. They can also advise if another local NHS service is needed. Click nhs.uk or the ASAP Glos NHS website or app for locations and opening hours.

They can help with things like:

• Coughs, colds or flu
• Ear or headache
• Sprains
• Stomach upsets and diarrhoea
• Bites and stings
• Skin irritations
• Allergies
• Cystitis
• Emergency contraception

GP surgery services

If you have an illness that won’t go away after self-care or advice from the pharmacy – click or call your GP surgery. Use their website, the NHS app or phone them. If you don’t have a GP, you can find out how to access one on NHS.UK.

Your surgery can help with:

• Infections that have taken a hold
• A flare up of a long-standing illness e.g. kidney or lung disease, bronchitis, asthma or diabetes
• Problems with your mental health
• Persistent joint and back pain

Gloucester GP Health Access Centre (GHAC)

The GP-led Gloucester Health Access Centre in Quayside House, Quay Street, Gloucester (GL1 2TZ) is open 7 days a week and provides a wide range of GP care.

Opening hours:

• Monday to Friday: 8am to 8pm
• Saturday: 8am to 6pm
• Sunday: 10am to 6pm.

Patients are seen on an appointment basis, so please ring in advance on 01452 336290 to get a time that’s convenient for you.

Minor Injury and Illness Units

Community Minor Injury and Illness Units (MIIUs) treat a range of health issues, waits are generally short and there is free parking available.

MIIUs are staffed by highly trained nurses and paramedics, most are open 8am to 8pm every day, including weekends.

By calling first through the local MIIU line - 111, you can get a booked appointment at the most appropriate Unit for your needs. It’s still possible to just walk in, but you may have to wait longer to be seen.

Information on locations, opening hours and the range of services provided is available on Gloucestershire Health and Care's MIIU page and on the ASAP glos website.

Minor Injury Units

There are also Minor Injury Units at Tetbury Hospital (open 8.30am to 4pm – Mon to Fri) and at Winchcombe Medical Centre (open 8.15am to 6.30pm – Mon – Fri).

Emergency care

A&E (Emergency Department) services in the county also provide care for people with serious injuries and life threatening conditions.

Gloucestershire Royal Hospital (GRH) in Gloucester – there is a 24 hour consultant-led A&E including 999 ambulances, GP referrals, children’s emergencies and maternity care.

Cheltenham General Hospital (CGH) – there is a consultant-led A&E service at CGH, 8am to 8pm, 7 days a week. There is an overnight nurse led service – 8pm to 8am, 7 days a week. During this overnight period, ‘blue light’ emergencies (i.e. life threatening conditions and serious injuries) are treated at Gloucestershire Royal Hospital.

• More information about A&E services at our hospitals.
• You can also see our live waiting times for both hospitals