The friends and family test
The Friends and Family Test is a national scheme which encourages patients to tell us and other patients what they think about the care they receive.
How to give feedback
Please complete one of the following forms:
- Emergency department, Cheltenham General Hospital or Gloucestershire Royal Hospital
- Inpatients, Cheltenham General or Gloucestershire Royal
- Day surgery, Cheltenham General Hospital or Gloucestershire Royal Hospital
- Outpatients, Cheltenham General Hospital or Gloucestershire Royal Hospital
- Maternity, Cheltenham General Hospital, Gloucestershire Royal Hospital or Stroud General Hospital
- Children's inpatient or day surgery/case
- Assessment units including SDEC and AEC, Emergency Surgical assessment, Emergency Gynaecological assessment, and the Frailty Unit
These feedback forms are designed to be anonymous. Your comments will be collated together with other feedback received and presented back to the relevant staff or department.
If you have a query or concern about your care or treatment that you would like a response to, please contact our PALS team.
About the friends and family test
The friends and family test is a feedback survey we use to find out what you think about your care or treatment .
We ask a range of questions about the quality of care you received in our hospitals, and how you would rate your overall experience. We want to understand what is most important to you, and what affects you most when using our services. As such, we welcome your comments to tell us what was good about your experience, and what needs to be improved.
Everyone is encouraged to give us feedback. Not just as a patient, but also as carers, parents or other family members, as well as other visitors or chaperones.
Our surveys are always open, and we are always working to improve the service we provide to you. Your feedback helps us to look at areas that need improvement, as well as empowering staff to make changes that make a real difference to our patients and their care.
Watch the clip below from NHS England which explains the friends and family test
(with audio, BSL and subtitles)
Opt out of the friends and family test
If you have recently used any of our services, you may receive a text message, or interactive voice recording (IVR) on your land line, asking you give us feedback.
If you would rather not be contacted then please call the patient experience department on 0300 422 5733 or email ghn-tr.feedback@nhs.net asking to opt-out of these surveys.
For more information about how the Trust looks after your personal information, please see our privacy notice.
Our latest results
You can check our current FFT rating for: