Family, friends and carers are very welcome to visit patients on our wards.

Outpatient appointments

Please attend appointments by yourself if you can, to minimise the spread of infection, unless you/ the patient falls under the special circumstances list described below.


If you are asked to comply with guidelines when visiting our hospitals, we ask you to please respond politely and treat our staff with respect

Emergency Departments

One person may accompany a patient in Emergency Department, however if waiting rooms are busy and become over-crowded, accompanying people may be asked to step out (wait in their car) to support social distancing unless the patient falls under the special circumstances list below:

Special circumstances:

  • people with dementia, delirium or a cognitive impairment
  • people with mental health needs
  • people with autism or learning disabilities
  • people with impaired mobility
  • patients under 16 years old
  • those requiring support with interpretation where English isn't their first language
  • people with disabilities including hearing and visual impairment
  • if you need a carer
  • if you are pregnant
  • if you are elderly or frail

Children and neonatal intensive care

The children's ward and neonatal intensive care is open for visiting, with the following restrictions:

  • Visiting is restricted to parents, carers or guardians only
  • Only 2 visitors are allowed per child at any one time
  • Please discuss siblings visiting with the nurse in charge
  • Only 2 visitors are permitted on the neonatal ward at any one time, this should be parents, carer or guardians only; if parents, both can visit at the same time.


See our maternity section for details about maternity visiting

Visiting adult wards (inpatients)

From Tuesday 19 October, our visiting hours for adult wards at Cheltenham General Hospital and Gloucestershire Royal Hospital are 11am to 8pm, 7 days a week.

Only 1 visitor may visit a patient at a time, but 2 visitors may be permitted on request if space allows and with prior permission of the nurse-in-charge.

There is no time limit on visits within the hours detailed above and there is no longer a requirement to book a visit.

Attending our hospitals


  • Whilst not mandatory, we ask that you only visit a patient at our hospitals if you are fully vaccinated to protect yourself, our vulnerable patients and our staff.

  • Surgical masks must be worn at all times during the visit, those with an exemption are encouraged to speak to the nurse-in-charge before attending for further information and may be required to use virtual visiting

  • We ask all visitors to wash their hands before entering and leaving the building and to use the hand sanitiser outside each ward and department


  • You are required to self-isolate because you live in a household where someone has had symptoms of COVID-19 in the last 14 days

  • You have tested positive for COVID-19, including via a lateral flow test

  • You are displaying symptoms of COVID-19

  • Visitors who were previously shielding due to COVID-19 should remain cautious about visiting and have strict adherence to the social distancing, face mask and hand hygiene guidelines

  • You have been unwell with a flu-like illness

  • If you or a close friend, work colleague or relative has experienced sickness or diarrhoea in the last 72 hours then it is essential to avoid visiting our hospitals