Find out more about the live waiting times on our home page.

If you need medical advice or treatment but you're not sure whether you need to go to a GP, Minor Injuries Unit or A&E? Visit ASAP Glos for guidance.

What our live waiting times mean

The 'average time to be seen by a doctor or nurse' is based on the average time for patients to be seen in the last hour and reflects the wait to first full assessment and treatment. We have a standard to ensure 95% of patients are triaged (assessed and prioritised according to clinical need) by a clinical professional within 15 minutes of arrival in the department.

Taking children to A&E

If your child (age 16 or under) is unwell and needs urgent care, our specialist children's services are based at Gloucestershire Royal Hospital.

Emergency services for children in Gloucestershire

Coming to A&E by ambulance

All ambulances will take your child to A&E at Gloucestershire Royal Hospital.

Bringing your child to A&E yourself

Please be aware that there are no specialist children's services at Cheltenham General Hospital, except between 8am - 8pm when children with minor illness and injury only can be seen.

Alternatives to A&E

Minor injury and illness

There are 7 minor injury and illness units (MIIUs) across the county but some have changed due to Coronavirus; details here:

  • Tewkesbury
  • Cirencester
  • Stroud
  • Dursley (the Vale)
  • North Cotswolds
  • Lydney
  • Dilke

MIIUs can provide emergency contraception, and they can also treat conditions such as:

  • sprains
  • simple fractures
  • simple wounds
  • minor burns
  • minor head injuries
  • skin and eye problems
  • minor illnesses, like sore throats and earaches

They cannot treat serious injuries and illness, like overdoses, alcohol related problems and head injuries with loss of consciousness.

You can arrange to visit an MIIU by:

  • calling 0300 421 8080 and choosing the option for your nearest clinic
  • making an appointment by calling 111
  • walking in and asking to see a clinician

You can find their addresses and contact details the Gloucestershire Health and Care website.

Mental health crisis

If you or someone you know needs help in a mental health crisis, call the crisis team on 0800 169 0398 and choose:

  • option 1 for Stroud and the Cotswolds
  • option 2 for Gloucester and the Forest of Dean
  • option 3 for Cheltenham, Tewkesbury and North Cotswolds

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If there is an immediate danger to life, please call 999 or visit the nearest Accident and Emergency Department.

You can find out more information on the Gloucestershire Health and Care website.