NHS video calling

You can conveniently speak with a clinician from your home or work, saving you time and money.

If you have been offered a video appointment, it means a senior clinician has reviewed your case and feels it is appropriate for your care.  If during the consultation you and your clinician feel that another type of appointment is more appropriate, this can be arranged.

Attending your appointment

We will schedule your appointment as normal and write to you to confirm the details of the date and time. But instead of traveling to your appointment, you will get a link to an online clinic in a letter or by email.

Once you have followed the link, you will need to join the relevant online waiting area. Your clinician will be notified when you arrive, and they will join you as soon as they are ready.

Waiting rooms

A

• Acute medical initial assessment (AMIA) and ambulatory emergency care (AEC) waiting room
• Adoption and fostering waiting room
• Adult continence waiting room

B

• Breast care waiting room

C

• Cancer support worker clinic waiting room
• Cardiology waiting room
• Cardiothoracic Surgery waiting room
• Care of the elderly waiting room
• Clinical trials waiting room
• Community paediatrics waiting room
• Cotswold Fertility Unit waiting room

D

• Dermatology waiting room
• Diabetes education waiting room
• Diabetes medicine waiting room
• Dietetics waiting room (adults)
• Dietetics waiting room (Groups)

E

• Ear nose and throat (ENT) waiting room
• Endocrine waiting room
• Enhanced supportive care waiting room
• Epilepsy waiting room
• Eye clinic liaison (patient welfare) waiting area

G

• Gastroenterology waiting room
• General Medicine (HIU)
• Gynaecology waiting room

H

• Haematology waiting room
• Health psychology waiting room
• Hearing services (audiology) waiting room

L

• Learning disability waiting room
• Leg ulcer waiting area
• Lung function, sleep and GI waiting room

M

• Midwifery waiting room
• Musculoskeletal (MSK) advanced practitioner service waiting room

N

• Neurology waiting room

O

• Obstetrics waiting room
• Occupational therapy waiting area
• Oncology waiting room
• Ophthalmology waiting room
• Optometry and orthoptics waiting area
• Oral maxi facial waiting room
• Orthodontics waiting room
• Orthopaedic post operative waiting room

P

• Paediatric allergy waiting room
• Paediatric bladder and bowel care waiting room
• Paediatric diabetes waiting room
• Paediatric dietetics waiting room
• Paediatric dietetics (group room)
• Paediatric endocrine waiting room
• Paediatric epilepsy waiting room
• Paediatric ophthalmology waiting room
• Paediatric respiratory waiting room
• Paediatrics waiting room
• Pain management waiting room
• Palliative and supportive care waiting room
• Patient advice and liaison service (PALS) waiting room
• Patient advice and liaison service (PALS) drop in
• Physiotherapy waiting area
• Pre-operative assessment waiting room

R

• Radiology waiting room
• Radiotherapy late effects service waiting room
• Radiotherapy review waiting room
• Renal waiting room
• Rheumatology waiting room
• Respiratory waiting room

S

• Specialist weight management waiting room
• Stroke and TIA waiting room

T

• Trauma and orthopaedics waiting room

U

• Urology waiting room
• Urology Oncology waiting room

V

• Vascular waiting room

What you need

If you have an Android phone, you will need to download the Google Chrome app before trying to dial into your virtual clinic.

Will it cost money?

The service is offered free of charge as part of Gloucestershire Hospitals NHS Foundation Trust.

If you make your video call over a WiFi connection, your call will be free apart from what you already pay for your internet usage.

If you make your video call using your mobile data, you may be charged extra by your network provider if you go over your data allowance. You should connect to WiFi where possible, to avoid using your mobile data.

How to make a call

1. Follow the link in your appointment confirmation letter, and click on your dedicated waiting room
2. Click the Start video call button and follow the instructions on screen
3. Wait in your own private video room to see your clinician
4. Your clinician will see you arrive in the waiting area queue, and will join you as soon as they are ready

You do not need to create an account, because the information you enter will not be stored. Read a copy of our video calling privacy notice.

Once your appointment is finished, you will be directed to an anonymous online survey. Our online video calling service is still being developed, so we appreciate any feedback you can offer.

Easy read video appointment guide

Video interpreting user guide for patients

Video interpreting user guide for interpreters

Troubleshooting

If you are having trouble accessing your online video call appointment, visit the NHS Attend Anywhere troubleshooting guide.